Last Updated: 02/01/2025
1. Introduction
Welcome to dacso (referred to as “we”, “us”, “our”, or “the Studio”). These Terms & Conditions (“Terms”) govern your use of our website (the “Site”) and the web development services (“Services”) we provide.
By accessing our Site or engaging our Services, you (“you”, “the Client”) agree to be bound by these Terms. Please read them carefully.
2. Our Services
We provide web development services as detailed in our “Essential”, “Signature”, and “Enterprise” packages (our “Packages”). The specific scope, features, timelines, and deliverables for your project will be outlined in a formal proposal or service agreement (“Project Agreement”) which you must sign before any work commences.
3. Payment Terms
Deposit: We require a non-refundable deposit of 50% of the total project fee before any work begins. This deposit secures your project in our schedule and covers our initial time and resources.
Final Payment: The remaining 50% of the project fee is due upon our completion of the project, prior to the final website being launched or files being handed over.
Late Payments: Payments not received by the due date may incur a late fee and will result in a pause on all work until the balance is paid.
Package Pricing: Our package prices (£549 for Essential, £799 for Signature, starting at £1299 for Enterprise) are for the services explicitly listed in the package description.
4. Scope & Revisions
Scope Creep: Any work, features, or requests that fall outside the scope of the original Project Agreement will be considered “scope creep.” We will provide a separate quote for this additional work, which must be approved by you before the work is undertaken.
Revisions: Each Package includes a specific number of revision rounds. A “revision round” is a set of consolidated feedback provided by you. Additional revision rounds beyond those included in your package will be billed at our standard hourly rate.
5. Client Responsibilities & Timelines
Client Content: You are responsible for providing all necessary content (text, images, brand assets) in a timely manner. We are not responsible for writing your text or sourcing your images unless this is explicitly included as a paid add-on to your project.
Client Delays: Our project timelines (e.g., 7-10 working days) are dependent on your timely feedback and content delivery. If we do not receive feedback or content within 14 days of a request, we reserve the right to pause your project and reschedule its completion.
Content Copyright: You represent and warrant that you own or have the legal rights to use all content you provide to us. You agree to indemnify and hold us harmless from any and all claims, damages, and expenses arising from any third-party copyright or trademark infringement claim related to your content.
6. Complimentary Hosting
Our Packages include a complimentary (free) website hosting period (1 year for Essential, 2 years for Signature, 4 years for Enterprise).
After the Complimentary Period: At least 30 days before this period expires, we will notify you of your options. You may either (a) purchase a new hosting plan from us at our then-current rates, or (b) choose to move your website to another hosting provider.
Liability: We are not responsible for any website downtime, data loss, or other issues related to the hosting provider, although we will act in good faith to help resolve issues. We are not responsible for any fees or website downtime if you fail to renew your hosting plan after the complimentary period ends.
7. Cancellations & Refunds
By You (The Client): You may choose to cancel your project at any time. The 50% deposit is non-refundable. If you cancel mid-project, you will be liable for the cost of all work completed up to the date of cancellation, billed at our standard hourly rate.
By Us (The Studio): We reserve the right to terminate a project if you are unresponsive for an extended period (over 30 days) or if we are unable to complete the project due to your failure to provide necessary content or feedback.
8. Intellectual Property (IP)
Your IP: Upon final payment, you will own the completed website (the visual design, and content). We grant you a perpetual, non-exclusive license to use it.
Our IP: We retain ownership of all our underlying code, processes, tools, and any non-bespoke software or templates used to create your site.
Portfolio Rights: We reserve the right to display your completed project in our online portfolio, social media, and other marketing materials.
9. Limitation of Liability
To the fullest extent permitted by law, our total liability for any and all claims, damages, or losses arising from our Services is limited to the total amount you have paid us for those Services. We are not liable for any indirect, incidental, or consequential damages, including lost profits or lost business, even if we were advised of the possibility of such damages.
10. Confidentiality
We will treat all information you share with us as confidential, especially if an NDA (Non-Disclosure Agreement) is signed. Likewise, you agree to keep any of our proprietary business processes or information confidential.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date.
13. Contact Us
If you have any questions about these Terms & Conditions, please get in touch with us. You can send us a message through our Contact Form.