DACSO DIGITAL LTD
Last updated: 4 October 2026
1. About DACSO
DACSO DIGITAL LTD (“DACSO”, “we”, “us” or “our”) is registered in England and Wales under company number 16907055. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us at info@dacso.uk.
2. These terms and the Project Agreement
These terms govern use of dacso.uk. They apply to a paid service project only when they are incorporated into a proposal, statement of work or other written agreement accepted by the customer (the “Project Agreement”).
The Project Agreement records the customer, whether an individual is buying mainly inside or outside their trade, business, craft or profession, the deliverables, exclusions, price, payment schedule, assumptions, responsibilities, revision rounds, review process and estimated schedule.
If the Project Agreement expressly conflicts with these terms, the Project Agreement takes priority for that project, except where the law does not permit a term to be varied or excluded.
Website package prices describe the stated baseline scope. A price marked “from” is a starting price. We confirm the project scope, total price and any compulsory additional charge in writing before the customer is bound.
3. Website use
You may use dacso.uk for lawful purposes and to learn about or enquire about our services. You must not misuse the site, attempt unauthorised access, interfere with its operation, introduce malicious code or use its content in breach of intellectual-property rights.
General website information may change. Project-specific commitments arise from the accepted Project Agreement and any information that applicable law makes binding.
4. Services and scope
We provide website design and development, ecommerce, forms, booking functionality, integrations and other agreed digital services. Pages, products, content work, features, integrations, third-party services, support and delivery commitments are included only where the Project Agreement says they are included.
We will perform the agreed services with reasonable care and skill. Nothing in these terms removes any right or remedy that applicable law says cannot be excluded.
5. Customer responsibilities
The customer must provide accurate instructions, timely decisions, required access and the text, images, product information, policies and other materials assigned to the customer in the Project Agreement. Unless agreed otherwise, the customer is responsible for ensuring that supplied materials are accurate, lawful and appropriately licensed.
The customer must nominate a person authorised to make project decisions. Feedback must be reasonably clear and should be supplied as one consolidated response per included revision round.
If customer content, access, decisions or feedback are late, the project timetable may move. We will give reasonable notice where material rescheduling is required.
If a customer dependency remains outstanding for 30 days after we request it, we may suspend the project and reschedule it around other work. If it remains outstanding for a further 30 days after written notice, we may terminate the project and apply section 10, subject to any mandatory consumer rights.
6. Changes and revisions
The Project Agreement defines the included scope and revision rounds. A revision changes included work; it does not add pages, products, layouts, integrations, content work or functionality outside that scope.
If additional work is requested, we will explain the price and schedule effect and obtain written approval before beginning it. We are not required to perform out-of-scope work before it is agreed.
7. Schedule, review and acceptance
Delivery dates are estimates unless the Project Agreement expressly states that a date is fixed. Estimates depend on timely customer content, access, feedback and approvals and on third-party services.
A rapid-delivery target applies only where expressly stated in the Project Agreement, which must define what will be ready, when the target begins, the eligibility conditions and the effect of revisions, customer delay, scope changes and third-party delay.
When a deliverable is ready for review, we will tell the customer and provide access or delivery in the agreed way. Unless the Project Agreement states another period, the customer should provide one consolidated response within 5 business days identifying any material departure from the agreed scope. We will address valid scope defects within a reasonable time.
If the customer does not respond within the review period, we may treat that review stage as administratively complete, issue the next invoice where applicable and move the project to the next agreed stage. Silence does not waive a consumer’s statutory rights and does not prevent any customer from reporting a genuine defect that could not reasonably have been identified during the review period.
Launch, publication, transfer or handover occurs after the review steps and payments required by the Project Agreement.
8. Fees and payment
Unless the Project Agreement states otherwise:
- 50% of the project fee is due before work is scheduled or begins; and
- the remaining 50% becomes due when the agreed work is complete and ready for launch or handover following the included review/revision process.
Invoices are payable within the period stated on the invoice or Project Agreement. If no period is stated, payment is due within 7 calendar days of the invoice date. Launch, publication, transfer or handover may be withheld until undisputed amounts due for the project are paid.
Payment may be made by bank transfer to our Wise business account, Stripe or PayPal, as stated on the invoice or Project Agreement. A payment provider’s own terms may apply. We do not add an undisclosed compulsory payment fee.
Late payment and no-interest policy
DACSO does not charge contractual interest or another time-based amount merely because a debt is overdue.
For a business customer, if an undisputed amount remains unpaid after its due date and reasonable written notice, DACSO may suspend work, withhold launch or handover, reschedule the project and, if the amount remains unpaid for 14 days after a final written notice, terminate the Project Agreement. DACSO may also recover reasonable external debt-recovery costs actually and necessarily incurred, but not an artificial or time-based penalty.
For qualifying business-to-business debts, the parties intend the remedies in the previous paragraph to operate as the contractual remedy for late payment and, to the extent the law permits that remedy to oust statutory interest, DACSO does not claim statutory interest or statutory fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998. If that exclusion is ineffective in a particular case, nothing in these terms requires DACSO to exercise a statutory entitlement to interest.
Third-party costs, premium software, specialist services and out-of-scope work are chargeable only where included in the Project Agreement or separately approved.
9. Consumers and the right to cancel
A “consumer” is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
If a consumer contract is concluded at a distance or away from business premises and the statutory cancellation right applies, the consumer normally has 14 days after the day the service contract is made to cancel without giving a reason. Before the consumer is bound, DACSO provides the information required by law and the model cancellation form where required.
DACSO will not begin a service during the cancellation period unless the consumer expressly asks us to begin. If the consumer makes that request and later cancels during the cancellation period, the consumer may have to pay the proportionate amount permitted by law for the service supplied before cancellation.
If the service is fully performed during the cancellation period, the cancellation right ends only where performance began following the consumer’s express request and the consumer acknowledged that the cancellation right would be lost once the service was fully performed.
Where a project separately includes the immediate supply of digital content in circumstances to which different statutory cancellation rules apply, DACSO will provide the required project-specific information and consent/acknowledgement before that supply begins.
Nothing in these terms excludes mandatory statutory rights or remedies.
10. Cancellation and termination
Either party may terminate where the Project Agreement permits it or where the other party commits a serious breach and does not remedy it within a reasonable written period.
Where the statutory consumer cancellation regime applies and the consumer did not validly request an early start, DACSO will make the refund required by law.
Where the consumer validly requested an early start and cancels during the statutory period, DACSO may charge only the proportionate amount permitted by law for services supplied before cancellation. DACSO will not deduct general lost profit or unperformed work from a statutory cancellation refund.
Outside that statutory cancellation regime, if a customer cancels after work has been scheduled or begun, DACSO will account fairly for:
- conforming work actually supplied;
- authorised non-cancellable third-party costs;
- capacity specifically and reasonably reserved for the project;
- direct loss actually caused by the cancellation;
- costs saved; and
- work or capacity reasonably reallocated.
Payments already received will be credited and any excess will be refunded. DACSO does not apply an automatic “non-refundable 50%” rule in every case.
If DACSO terminates without customer fault or materially fails to supply the agreed service, we will refund sums for services not supplied, without limiting mandatory remedies. This does not require a refund for conforming work already supplied where the law permits us to charge for it.
11. Domain, hosting and SSL
Where the relevant public package and Project Agreement say so, the project may include one eligible standard domain, website hosting and SSL for the first 12 months. The Project Agreement must confirm any domain-cost limit, hosting limits, renewal charges, account/control arrangements and transfer process before acceptance. Premium or aftermarket domains, email hosting, paid software and higher-capacity infrastructure are excluded unless quoted.
The client is the intended registrant and owner of its domain. Where DACSO registers or manages a domain, DNS or hosting for the client, DACSO’s administrative access does not transfer ownership to DACSO.
Subject to provider rules, reasonable security checks and payment of undisputed amounts directly connected with the relevant project, domain or hosting service, a fully paid client may obtain or transfer control of its transferable website and domain.
Where DACSO is responsible for managing a chargeable renewal, the Project Agreement must state the renewal basis and DACSO will give reasonable advance notice of the available renewal or transfer options. We will not renew a chargeable service without the authority required by the Project Agreement or law.
Hosting does not include ongoing content changes, SEO, new functionality, unlimited support, backups or incident response unless expressly agreed. If DACSO later offers managed hosting or maintenance, the Project Agreement must state the resources, access, security, backup responsibility, support, renewal, suspension, termination, export and migration arrangements.
We are not responsible for a third-party outage or change outside our reasonable control where we used reasonable care in selecting/configuring the relevant dependency, but this does not limit obligations that cannot lawfully be excluded.
12. Defect support and maintenance
Included post-launch defect support covers included functionality that does not operate as agreed: 14 calendar days for Launch Websites and 30 calendar days for Business and Ecommerce Websites, measured from launch or handover as stated in the Project Agreement.
It does not include new content/functionality, additional training, third-party outages/account restrictions, compromised customer credentials, or problems caused by later customer or third-party changes. Ongoing maintenance is supplied only where separately agreed in writing.
The defect-support period describes the included post-launch support service. It does not shorten or remove any contractual or statutory right or remedy that cannot lawfully be limited.
13. Third-party services and ecommerce projects
Projects may use hosting providers, registrars, content-management systems, themes, plugins, payment providers, booking tools, analytics services and other third-party products. Their terms, availability, fees, licences and technical limits may apply. We will identify material paid dependencies known when preparing the proposal.
Where DACSO designs, builds, configures or hosts an online store, the customer is the seller or merchant of the goods, digital content or services offered through that store unless the Project Agreement expressly states otherwise. The customer’s sales contracts are with its customers, and the customer remains responsible for seller obligations, product/service information, product safety, tax, fulfilment, consumer rights, returns and refunds.
DACSO is not merchant of record for the customer’s buyer payments unless expressly agreed in writing.
14. Intellectual property and handover
The customer retains ownership of materials it supplies and confirms that it has the rights needed for DACSO to use those materials for the project.
Subject to full payment, DACSO assigns to the customer the copyright and other transferable intellectual-property rights that DACSO owns in the bespoke final deliverables expressly identified as transferable in the signed Project Agreement. The assignment takes effect on receipt of full payment and excludes Retained Materials and Third-Party Materials.
The Project Agreement should identify what is included in handover, for example the production website, custom code, repository, editable design files, database export, documentation or credentials. An item is not included merely because it existed during development.
“Retained Materials” means DACSO’s pre-existing know-how, processes, templates, reusable components, development tools and materials not created exclusively for the project. Where Retained Materials are necessary to use the paid deliverable, DACSO grants the customer a perpetual, non-exclusive licence to use them as part of that deliverable unless the Project Agreement states otherwise.
“Third-Party Materials” includes software, fonts, stock assets, themes, plugins, open-source components and other material supplied under another person’s licence. Those materials remain subject to the applicable licence and may not be transferable between provider accounts.
If DACSO uses another person to create a bespoke transferable deliverable, DACSO will obtain the written rights reasonably required to pass the agreed rights to the customer before transfer. Any necessary contributor moral-rights consent/waiver must be dealt with in writing where required.
15. Confidentiality and portfolio use
Each party must protect the other’s confidential information using reasonable care and use it only for the project. Confidential information does not include information that is lawfully public, was already lawfully known without confidentiality restriction, is independently developed without use of the confidential information, or is lawfully received from another person without confidentiality restriction.
A party may disclose confidential information to its staff, professional advisers or service providers who reasonably need it for the project and are subject to appropriate confidentiality duties, and where disclosure is required by law or a competent authority.
On reasonable request after the project ends, each party should return or securely delete the other’s confidential material that it no longer needs, subject to legal, accounting, backup and dispute-retention requirements.
DACSO will use a customer’s name, logo, project, testimonial or non-public result in public portfolio/marketing only where the Project Agreement permits it or the customer separately gives written permission. Confidentiality obligations continue after the project ends for so long as the information remains confidential.
16. Data protection
Each party must comply with applicable data-protection law for personal data for which it is responsible.
Where DACSO processes personal data on the customer’s documented instructions as a processor, the DACSO Data Processing Addendum applies before that processing begins. The Project Agreement should identify whether the DPA is required and describe the processing.
If DACSO uses a subcontractor who will receive client confidential information, create transferable deliverables or process client personal data, DACSO will put appropriate confidentiality, intellectual-property and, where required, data-processing terms in place before access begins.
DACSO’s processing of its own website visitors, enquiries, prospects and customer-business contacts is described in the Privacy Policy.
17. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any liability that applicable law says cannot be limited, or any mandatory consumer right or remedy.
Consumers
If the customer is a consumer, DACSO is responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable. Nothing in this section restricts the consumer’s statutory remedies below the level permitted by the Consumer Rights Act 2015.
Business customers
If the customer is acting for business purposes, then subject to the first paragraph of this section:
- neither party is liable for indirect or consequential loss;
- DACSO is not liable for loss of profit, revenue, anticipated savings, business opportunity or goodwill;
- DACSO is not liable for a third-party product/service failing or changing where DACSO used reasonable care in selecting, configuring and integrating it and the failure was outside DACSO’s reasonable control; and
- DACSO’s total aggregate liability arising out of or in connection with the Project Agreement is limited to the greater of 150% of the total project fee and £1,000.
The business exclusions and cap apply only to the extent they are fair and reasonable under applicable law. A Project Agreement may use a different cap where the size, risk or insurance position of a project justifies it.
18. Events outside reasonable control
Neither party is responsible for delay caused by an event outside its reasonable control if it promptly notifies the other party and takes reasonable steps to reduce the effect.
If such an event materially prevents performance for more than 30 consecutive days, either party may terminate the affected Project Agreement by written notice. DACSO will account for conforming work already supplied and approved non-cancellable third-party costs and will refund any unearned balance where appropriate.
Payment obligations for work already supplied are not cancelled merely because the event occurred.
19. Changes to these terms
We may update website-use provisions for future use. A change does not retrospectively alter an accepted Project Agreement unless both parties agree in writing or the law requires it.
20. Governing law and disputes
These terms and Project Agreements are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that a consumer retains any mandatory right under applicable law to rely on another court or mandatory consumer protection that cannot lawfully be displaced.
The parties should first try in good faith to resolve a dispute through written discussion. Nothing in this section prevents a consumer from using any mandatory complaint, redress or court route available to them.
21. Contact
Email: info@dacso.uk
Post: DACSO DIGITAL LTD, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ